Today, we’re excited to share that Parloa has raised a $350 million Series D round at a $3 billion valuation, led by General Catalyst. For us at EQT Ventures, this is a meaningful milestone. We’ve continued to double down on Parloa at every funding round since leading the Series A in 2022, and this round further reinforces our conviction in the team, the technology, and the category they’re building.  

Why Parloa

Parloa is helping transform how companies build relationships with their customers. Instead of fragmented, transactional interactions, Parloa helps turn every company–customer touchpoint into a seamless, personalized experience that deepens over time.

Their Agent Management Platform (AMP) enables enterprise CX teams to design and operate AI agents that are contextual, compliant, and reliable at scale. Parloa is already trusted by leading global enterprises including Allianz, Booking.com, SAP, and Swiss Life, and continues to expand rapidly across North America and Europe.

The Customer Problem They’re Solving

Enterprises today are under real pressure:

• Rising customer service costs

• Stricter regulatory and compliance requirements

• Increasing customer expectations for speed, quality, and personalization

Parloa enables large organizations to scale personalized, compliant customer care without sacrificing trust or quality, a combination that is becoming increasingly critical at enterprise scale.

Momentum That Matters

With strong momentum and accelerating enterprise adoption, Parloa is on track to becoming a $100m+ ARR category leader.

Recent milestones include:

• Decisive progress toward $100m ARR

• $5M+ ARR deals, including the largest enterprise deal ever signed in under two months

• 150% net revenue retention, reflecting world-class customer expansion

• $350k+ average ACV

• Proven global expansion, with the US becoming the main growth engine for the first time

At this stage Parloa is setting an example of what category leadership looks like in next-generation customer experiences. 

Our Conviction

Parloa stands out for its ability to combine enterprise-grade AI with real-world intelligence, built on a strong foundation of safety, reliability, and trust. We believe the next generation of category-defining companies will be built on relationships, not transactions, and Parloa is leading that shift by making AI feel personal, contextual, safe, and enduring.

A Defining Moment for Talent

This next phase marks a defining chapter for Parloa’s team. As the company scales globally, it continues to attract world-class talent across AI research, product, and engineering.

For engineers and product leaders, this is a rare opportunity to work on:

• AI systems deployed at true enterprise scale

• Real-world, mission-critical use cases

• A product where safety, trust, and quality are first-class requirements

This is where the future of customer experiences is being shaped.

What’s Next

With $560 million raised in under four years, Parloa is pushing even harder on:

• Industry-defining platform functionality

• Continued global expansion

• Strengthening its position as a leader in next-generation customer experience

Huge congratulations to Malte and the entire Parloa team. You’re setting the bar for what it means to build a truly generation-defining company in the age of AI, with strong European roots and global ambition.

We’re proud to remain by your side on this journey, and excited for what’s next.